Terms & Conditions

Last updated: 28 October 2026

These terms apply when you use Mitraa at mitraa.app, including the installed app. Mitraa. By creating an account or buying coins you agree to them.

1. What Mitraa is

Mitraa lets you chat or talk by voice with AI companions: AI personas for friendly conversation, motivation, astrology and spiritual guidance, in Indian languages. Every companion is an AI, not a human.

Mitraa is not medical, psychological, legal or financial advice, and it is not an emergency service. Companions can be wrong. Astrology and spiritual content is for reflection and entertainment. If you are in crisis or thinking about harming yourself, call Tele-MANAS on 14416 (free, 24×7) or 112 for emergencies.

2. Who can use it

You must be 18 or older and able to enter a binding contract under Indian law. You sign in with your email and a one-time code. Keep access to your email secure; you are responsible for activity on your account.

3. Coins, prices and payment

• Chats and calls are paid for with Mitraa coins. Current packs and rates are on the Pricing page; prices are in Indian rupees and include applicable taxes.
• Chat costs 1 coin for every 10 replies by default. Voice calls are charged per started minute. The rate for each companion is shown before you start.
• Payments are processed by Cashfree Payments. We never see or store your card or UPI details.
• Coins are a prepaid credit for use inside Mitraa only. They have no cash value, cannot be transferred and do not expire while your account is active.
• Refunds follow our Refunds & Cancellations policy.

4. Acceptable use

Do not use Mitraa to harass anyone, share sexual content involving minors, plan illegal acts, attack or overload the service, scrape it, or resell access. We may block content and suspend accounts that break these rules or the law.

5. Your content and privacy

You keep what you write. You allow us to process it to provide the service, as explained in our Privacy Policy.

6. Changes and availability

We may change features, companions or prices. Price changes apply to future purchases only, never to coins you already hold. We may update these terms; the date above shows the latest version, and continued use means you accept it.

7. Liability

Mitraa is provided as is. To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing here limits rights you have under the Consumer Protection Act, 2019.

8. Closing your account

You can stop using Mitraa at any time and ask us to delete your account by writing to us. We may close accounts that misuse the service.

9. Law and grievances

These terms are governed by the laws of India. Complaints can be raised with our grievance officer using the details below; we acknowledge within 24 hours and aim to resolve within 15 days.

• Website: mitraa.app