Refunds & Cancellations

Last updated: 28 October 2026

Mitraa sells coins, a digital prepaid credit used for chats and calls. This policy explains when you can get your money back.

Full refunds

• Money taken but no coins added: if a payment succeeds but coins do not appear within 30 minutes, contact us with the payment reference. We either add the coins or refund the full amount.
• Duplicate or failed payments: if you are charged twice, or your bank shows a debit for a failed payment, the extra amount is refunded in full.
• Unused purchases: you can ask for a refund of a coin pack within 7 days of buying it if none of the coins from that pack have been used.

No refunds

• Coins already spent on chats or calls, including calls you ended early. Calls are billed per started minute and chats per 10 replies, and the rates are shown before you start.
• Partly used packs, or packs bought more than 7 days ago.

How refunds are paid

Approved refunds go back to the original payment method (UPI, card or net banking) through Cashfree Payments. Banks usually take 5 to 7 working days to show the money.

Cancellations

There is no subscription or recurring charge to cancel: you only pay when you buy a coin pack. You can stop using Mitraa or ask us to delete your account at any time. Coins left in a deleted account cannot be recovered, so request any eligible refund first.

How to ask

Write to us with your registered email, the date and amount, and the payment reference if you have it. We reply within 2 working days.

• Website: mitraa.app