Privacy Policy
Last updated: 28 October 2026
Mitraa. This policy explains what we collect, why, and your choices, in line with India's Digital Personal Data Protection Act, 2023.
What we collect
- Account: your email (for login codes), first name and preferred language. Only your first name is ever shown to companions.
- Payments: your mobile number (required by our payment partner) and a record of each purchase. Card and UPI details go directly to Cashfree; we never receive them.
- Conversations: chat messages and call transcripts, so companions can reply and remember the conversation. Call audio is converted to text and not stored as audio.
- Usage and diagnostics: pages viewed, features used, device type and errors, to fix problems and improve Mitraa. Session recordings mask everything you type and never include your conversations.
Who processes it for us
- OpenAI and Anthropic generate AI replies from the conversation.
- ElevenLabs converts speech to text and text to speech during calls.
- Cashfree Payments processes payments. Resend sends login emails.
- PostHog provides product analytics and error tracking. Railway and Vercel host the service.
We share data with these providers only to run Mitraa, never sell it, and never use your conversations for advertising.
How long we keep it
We keep your account and conversations while your account is active. Payment records are kept as long as tax law requires. When you ask us to delete your account, we delete your conversations and profile within 30 days.
Your rights
You can ask to see, correct or delete your data, or withdraw consent, by writing to us. You can also complain to the Data Protection Board of India.
Security and children
Data is encrypted in transit (HTTPS) and access is restricted. Mitraa is for adults 18+, and we do not knowingly collect data from children.
Contact
Questions or requests about your data:
- Website: mitraa.app